Full Problem:For the XX/XX/2020 with out ever applying Caliber Lenders considering united states good mortgage loan modification which have a main protection

Complete Issue:I dropped trailing back at my home loan XX/XX/XXXX and you will contacted Caliber into the XX/XX/XXXX to go over exactly what my possibilities was to dump new standard. For every XXXX ( staff member id XXXX ), I could increase my personal forbearance otherwise sign up for loss minimization and you can she would send documentation on my house loans Taft. Toward XX/XX/XXXX XXXX ( worker id XXXX ) stated that my deferment arrangement is actually due straight back by XX/XX/XXXX that have a home loan payment due XX/XX/XXXX. I never ever gotten which contract neither performed We get any mobile phone phone calls in the a prospective deferment. Towards XX/XX/XXXX, XXXX ( personnel id XXXX ), reported that if i try not able to make a repayment up coming I would personally must submit an application for losings minimization. We advised XXXX our very own hardship might possibly be solved so we could restart repayments XX/XX/XXXX however, XXXX said that wasn’t an option thus i recorded my documents for the XX/XX/XXXX. Towards XX/XX/XXXX a page is sent stating my personal request for assistance was refused due to myself perhaps not acknowledging the brand new deferment alternative. My mortgage company pressed me in to a strategy that i could not adhere to, pushing me to make an application for an option merely to getting declined. We have just then followed new tuition out of my mortgage company and you can have a tendency to now be left abandoned.

Grievance Details:

For having the deal finished we needed to Within the period we were struggling to make the walk payments.

Subsequently all of our disease has changed we need to just take Quality abreast of the deal. Now that we are able to manage they Quality would like to do a ( DIL ). Indeed all of the Quality has only become looking doing a DIL for many years today. We had been most surprised when Quality considering us the borrowed funds Amendment. Pleasantly surprised. Since we are able to pay for they we think they don’t really require us to Customize the financing. We feel the loan modification provide by the Quality is a phony offer it know we could perhaps not afford the payments during the big date so they considering it so you’re able to us. Since we could afford it they don’t provide it with so you’re able to all of us. We feel Caliber is actually regarding the real estate industry maybe not the loan team. They use the ( DIL ) to build up attributes after that offer the latest to their brother company this new XXXX XXXX XXXX at a discount then the Faith resells they on a revenue. We believe new Provided tends to make entire so you can Caliber with the loss towards the loan and therefore are tearing of one’s taxation Payer into the a primary Group level. You should browse the it.

Criticism Information:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.